How to Capture Valid Phone Numbers in Your Magento 2 Store

Capturing accurate telephone numbers is one of the most important things for any eCommerce store owners. Whether you’re following up on an order, verifying customer details, or sending delivery updates, invalid phone numbers can cause delays, missed opportunities, and unhappy customers.

Whether it’s for order confirmations, delivery updates, or customer support, having accurate contact details ensures smoother operations and better customer experience. Unfortunately, Magento 2’s default setup doesn’t always guarantee that customers provide real or valid phone numbers. So, how can you make sure the phone numbers you collect are always correct, valid, and in the right format? Let’s dive in.

Why Valid Phone Numbers Matter in eCommerce?

Successful Delivery: Invalid numbers mean failed shipping communication that leads to failed delivery from logistic partners.
Prevent Fraud Orders: Quickly verify and check suspicious orders.
Customer Support: Easily reach and communicate with your customer if a number is valid.
Marketing opputunities: Businesses with accurate customer data use it to send marketing SMS.

Challenges with Phone Number Fields in Magento 2

By default, Magento 2 only provides a basic input field for phone numbers at checkout, customer registration, and address forms. This leads to:

Fake order placing using fake numbers
Customer entering numbers without country codes. It is hard to verify later on if your store is operating on multiple countries.
Customer entering incomplete numbers, sometime missing digits.

For example, a customer in the US might enter a 6-digit number, or someone in the UK might forget to add their country code. In such cases, your team won’t have a reliable way to contact them.

Best Practices to Capture Valid Phone Numbers

If you want to make sure your Magento 2 store only collects valid and formatted phone numbers, here are some proven methods:

Use Country Code Selection: Provide country code dropdown selection, specially when you are operating your store in multiple countries.
Enforce Validation Rules: Implement country specific validation rules. Display message what is missing in the entered phone number.
Set default dial code: Base on your shoppers location you can set default dial code into telephone number field.

Install Magento 2 International Telephone Input & Validation Extension

Above methods aren’t built into Magento 2 right out of the box, but you can ask your developer to implement them or use a third-party extension to get it done.

The Magento 2 International Telephone Input & Validation Extension is designed specifically for this purpose.

With this extension, your Magento 2 store can:

Add an international phone number input at checkout, registration, contact form and address forms.
Auto-select default country code base on store configuration.
Validate numbers instantly to prevent errors.
Improve data accuracy without coding effort.