Downloads
How can I download the extension file?
To download the extension file, go to My Account > My Downloadable Products. There, you'll find the order number and download link.
I already placed an order, but I'm unable to download the extension because the link isn't available.
If your order is not finalized and the payment is pending, the download link will not be available. Once the payment captured and finalized, the download link will appear under the relevant order number in the My Downloadable Products section. This usually takes a few minutes. If it's still not available after a few minutes, please contact our support team.
Orders & Payments
How can I get a refund for my purchase?
Please note that refunds are subject to our refund policy. Please refer to our refund policy, and if you are eligible, request a refund by contacting our support team.
Can I place an order using a bank transfer?
We support order placement using PayPal. If you can't pay through PayPal, we can offer a bank transfer option. Please contact our support team for more information.
Do you offer customization services for my existing orders?
Yes, if you plan to customize the extension you already purchased, you can request a quote by contacting our support team with your requirements.
License & Support
Can I use a purchased extension on multiple websites?
No, that goes against our license policy. Each purchase is linked to a specific domain that we requested at the time of buying the extension. If you want to use the same extension on a different Magento site, you'll need to purchase another license separately.
I'm having an issue with my extension. How can I get technical support?
You can contact our support team for technical assistance.