Refund Policy
At MageArmy, we strive to deliver high-quality, well-tested Magento 2 extensions to help merchants enhance their stores. We are committed to providing exceptional products and customer support. However, we understand that certain situations may require a refund request. Please read our refund policy carefully before making a purchase.
Support and Bug Resolution
All our Magento 2 extensions come with free 1-year support from the date of purchase. If you encounter any bugs or issues with our extensions, we encourage you to reach out to our support team first. If our team is unable to resolve the issue, you are eligible to request a full refund within 30 days of purchase.
Eligibility for Refund
Refunds are only applicable to Magento 2 extensions sold on our website. Other products or services, including but not limited to custom development, theme design, or consultation services, are not eligible for a refund.
Non-Refundable Scenarios
We do not provide refunds under the following circumstances:
- If the extension conflicts with third-party modules or is incompatible with your custom Magento theme.
- If the extension does not meet expectations due to a misunderstanding of its features. We strongly advise reviewing the product description, screenshots, and documented functionality before making a purchase.
- If the extension was purchased using any promotional discount or coupon code.
Refund Process
To request a refund:
- Contact our support team with the order details and the issue you are facing.
- Ensure that the extension has been completely removed from your Magento installation before submitting the refund request.
- If the refund is approved, the amount will be credited to your original payment method within 7 business days.
By purchasing any Magento 2 extension from our website, you agree to this refund policy. We are always here to assist and ensure you are satisfied with our products and services. For any queries or refund requests, don't hesitate to get in touch with our support team