USER GUIDE – Magento 2 Product FAQ Extension

Overview

The Product FAQ Extension allows you to create frequently asked questions and link them to specific products in your Magento 2 store. This helps customers find answers to common questions about products, improving their shopping experience and reducing support inquiries.

General Table of Contents

1. Store Configuration
2. How to Manage FAQs
3. How to Test

1. Store Configuration

a) Go to Magento 2 Admin > Stores > Configuration > MAGEARMY > Product FAQs > General

• Enable: Set Yes/No to enable or disable the extension in the front-end.

b) After configuring all the options, please save the configuration by clicking the 'Save Config' button.

Note: Whenever you make any changes to the configuration or save it, ensure that you clear the cache to take immediate effect of your changes on the frontend.

2. How to Manage FAQs

Adding New FAQ

a) Go to Magento 2 Admin > MageArmy > Product FAQs

• Click Add New FAQ button to create a new FAQ.

b) Fill FAQ Information

• Question: Enter the frequently asked question that customers might have about products.
• Answer: Provide a comprehensive and helpful answer to the question.
• Enable: Set Yes/No to enable or disable this specific FAQ on the frontend.
• Assign to all Products: Set Yes to assign the FAQ to all products.

c) Linking Products to FAQ

• Scroll down to the Related Product section in the FAQ form.
• Use column filters (ID, Name, SKU, Price, Status) to search products.
• Check the boxes next to products you want to link to this FAQ.
• Save the FAQ by clicking the 'Save' button.

3. How to Test

a) Navigate to one of the products in your storefront that you linked to the FAQ.

b) Look for the FAQ tab on the product page.

c) Verify that your selected FAQ appears and displays correctly.

Note: Always test on a staging environment before deploying to production. Ensure you have proper backups before making any changes to the live site.

If you're having any issues testing our extension on your store, just reach out to our support team by filling out the contact us form.